In the majority of cases, deposits are credited almost instantly. However, please allow up to two hours for the funds to be credited from the moment you make the deposit.

If the deposit has not been credited after two hours, then please get in touch with Customer Support via Live Chat or email, and please ensure that you have the following information ready:

• a) Payment method used.
• b) Time of deposit.
• c) Deposit amount.
• d) Content of any error messages received during the deposit process.
• e) A screenshot of the transaction from your payment account displaying your full name, account number, and transaction details if the funds were deducted.